Mon-Fri: 8.30am-5.00pm

Housing support is provided to vulnerable adults with assessed housing support needs living in a range of accommodation and tenure types. Housing Support Services are part of a continuum of services to individuals with particular needs for support and care. Housing support is provided as part of a planned programme of support that aims to enable the service user to establish or maintain their tenancy or occupancy of their home.

To increase support for vulnerable clients

• To promote social inclusion
• To promote independent living
• To avoid inappropriate hospital admission by provision of packages of housing support responding to individual needs

Supporting People was introduced throughout the UK in April 2003.

Housing Support Services which may be provided to an individual to enable them to occupy or continue to occupy their own home, are listed below:

• general counselling and support including befriending, advising on food preparation, reminding and non-specialist counselling where this does not overlap with similar services provided as personal care or personal support
• assisting with the security of the dwelling required because of the needs of the service user
• assisting with the maintenance of the safety of the dwelling
• advising and supervising service users on the use of domestic equipment and appliances
• assisting with arranging minor repairs to, and servicing of, a service user's own domestic equipment and appliances
• providing life skills training in maintaining the dwelling and surrounding ground in appropriate condition
• assisting the service user to engage with individuals, professionals and other bodies with an interest in the welfare of the service user
• arranging adaptations to enable the service user to cope with disability
• advising or assisting the service user with personal budgeting and debt counselling
• advising or assisting the service user in dealing with relationships and disputes with neighbours
• advising or assisting the service user in dealing with benefit claims and other official correspondence relevant to sustaining occupancy of the dwelling
• advising or assisting with resettlement of the service user
• advising or assisting the service user to enable him or her to move on to accommodation where less intense support is required
• assisting with shopping and errands where this does not overlap with similar services provided as personal care or personal support
• providing and maintaining emergency alarm and call systems in accommodation designed or adapted for and occupied by elderly, sick or disabled people
• responding to emergency alarm calls where such calls relate to any of the housing support services prescribed in the Regulations, in accommodation designed or adapted for and occupied by elderly, sick or disabled people
• controlling access to individual service users' rooms
• cleaning of service users' own rooms and windows
• providing for the costs of resettlement services
• encouraging social intercourse and welfare checks for residents of accommodation supported by either a resident warden or a non-resident warden with a system for calling the warden where this does not overlap with similar services provided as personal care or personal support
• arranging social events for residents of accommodation supported by either a resident warden or a non-resident warden with a system for calling the warden

Referral for funding should be via a social worker, community psychiatric nurse (CPN) or other professional, following an assessment of need being completed

Varied