Housing Offices - Aberdeenshire Council

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Record Number: 4311

Address:
Woodhill House
Westburn Road
Aberdeen
AB16 5GB

Email: housing@aberdeenshire.gov.uk Website: http://www.aberdeenshire.gov.uk

Services

Aberdeenshire Council, Housing Operations provides a comprehensive housing service for the Councils tenants and a technical service in respect of other Council owned properties. Aberdeenshire Council, Housing is part of the Aberdeenshire Council Housing and Social Work service.

Housing Offices

Banff

32 Low Street
Banff
AB45 1AY
Tel: 01261 813200
Hours: Mon-Fri: 8.45am-5.00pm

Fraserburgh

55 Mid Street
Fraserburgh
AB43 9EP
Tel: 01346 514866
Hours: Mon-Fri: 8.45am-5.00pm

Huntly

23-25 Gordon Street
Huntly
AB54 8AL
Tel: 01466 794121
Hours: Mon-Fri: 8.45am-5.00pm

Inverurie

Gordon House
Blackhall Road
Inverurie
AB51 3WA
Tel: 01467 620981
Hours: Mon-Fri: 8.45am-5.00pm

Peterhead

Baltic House
Broad Street
Peterhead
AB42 1JL
Tel: 01779 477363
Hours: Mon-Fri: 8.45am-5.00pm

The Cash Office and Housing Benefits in Peterhead is at 88 King Street:

88 King Street
Peterhead
AB42 1UK
Tel: 01779 483265
Hours: Mon-Fri: 8.45am-5.00pm

Stonehaven

16-22 Allardice Street
Stonehaven
AB39 2BR
Tel: 01569 762001
Hours: Mon-Fri: 8.45am-5.00pm

Turriff

Towie House
Manse Road
Turriff
AB53 4AY
Tel: 01888 564155
Hours: Mon-Fri: 8.45am-5.00pm

Social Work and Homelessness Out of Hours Emergency Service

Tel: 0845 840 0070
Calls are charged at local rate

Emergency Housing Repairs

Tel: 08456 081 203
Outside office hours for emergency repairs only

Aberdeenshire Council - Housing

Aberdeenshire Council, Housing service includes the letting and maintenance of houses and modernisation proposals as well as the collection of rent. The Housing service also deals with council garages and allotments. There is a varied workload, which is carried out by the four sections of Housing Options, Repairs, Estates and Finance.

Housing Options

This section gives advice to housing applicants, manages a waiting list, and allocates housing from the waiting list. A waiting list is also managed for lock up garages and allotments. Help, advice and assistance with accommodation is also available for homeless people or those threatened with Homelessness.

Repairs

Tel: 08456 0812 03

Only emergency repairs can be reported using this number outside office hours - before 8am and after 6pm, Monday to Friday, at weekends and on public holidays (routine repairs cannot be logged outside office hours). The same number can be used during office hours to report any repair request (emergency or routine).

Asset Management and Repairs Function

Deals with all aspects relating to the fabric of the home and is responsible for improvement works, planned maintenance and response repairs.The function is responsible for ensuring that all homes meet the Scottish Housing Quality Standard by 2015 and is investing in a wide range of improvement works including replacement of kitchens, bathrooms, central heating, windows and doors. Work is also ongoing to improve the energy efficiency of homes, aimed at meeting the requirements of the proposed Energy Efficiency Standard for Social Housing.

The function is also responsible for the coordination and monitoring of a wide range of planned and cyclical maintenance contracts, including the servicing of central heating systems.

The Repairs section deals with day-to-day and emergency repairs to houses, and supervises improvements and modernisations.

Estates Section

The Estates Section deals with four main areas of management:

Estate management - essentially enforcement of tenancy agreement including anti-social tenants, but also including environmental issues such as amenity areas as well as garden maintenance scheme
Non-response maintenance - the stock improvement programme and planned maintenance, including service contracts
Sheltered Housing - covering all council owned schemes
Tenant participation - from the landlord side, but linked to strategy

Finance

Housing Finance set all rent levels, collect the rent and monitor spending in the Housing service. Housing Finance also co-ordinate the collection of rent arrears and will provide general advice on Housing Benefits.