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Scottish Ambulance Service

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Scottish Ambulance Service

Record Number: 862

Address:
Scottish Ambulance Service
Ashgrove Road West
Aberdeen
AB16 5EG

Phone: 01224 812200

Website: http://www.scottishambulance.com

Services

The Scottish Ambulance Service is part of the National Health Service in Scotland and provides Accident and Emergency transport and non emergency Patient Transport.

Accident and Emergency Service

This is the service which responds when dialling 999. The service is provided everywhere in Scotland, by ambulance, helicopter or aeroplane.

Paramedic Response Units in specially equipped vehicles are located in key cities and towns to respond to serious incidents.

Patient Transport Service

This service carries non emergency patients - those who have a medical need for transport to and from a treatment unit.

In some parts of the country the booking for transport is made by doctors and consultants and in other parts patients contact one of our Area Service Offices directly to request transport.

We really need to know if you no longer need ambulance transport. If you have transport booked you can cancel it by phoning 0800 389 1333. This is a free 24 hour answering service. Please leave your name, which clinic or ward and hospital, date and time of appointment.

Suggestions and Complaints

These can be made to the General Manager at the North East Division headquarters and will be acknowledged within two working days, followed by a written explanation, signed by a senior Ambulance Officer, within 20 working days if possible.

In addition, officers will make personal calls where these would help resolve a complaint and further improve the service.

For patients attending hospital who do not qualify for ambulance transport, help may be obtained under the NHS Hospital Travel Costs Scheme.

More Information

Area Covered: Aberdeen / Aberdeenshire / Moray

Aberdeenshire Coverage: Banff & Buchan / Buchan / Formartine / Garioch / Kincardine & Mearns / Marr

Referral: Members of the public can make contact direct

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Last Updated: 2018-03-14 09:56:23   
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